Frequently Asked Questions

At Relic and Rarity, private viewings are available by appointment at our Markham office. Please contact us to schedule a personalized visit and view pieces you are specifically interested in. 

Once your order is placed, you will receive an email confirmation by the next business day. Items eligible for Canada Post shipping will be processed and dispatched within three business days of payment confirmation. For larger items requiring special shipping arrangements, our team will contact you directly to coordinate delivery. You will also receive a tracking number for Canada Post shipments, so you can monitor your package's journey until it arrives safely.

If you are not completely satisfied with your purchase, you may return it in its original condition within seven days for a full store credit toward any other item in our collection at its listed retail price. Please note that store credits are non-transferable and non-assignable. Items must be returned in their original condition.

If you have an item you wish to offer, please contact one of our sales consultants with detailed descriptions, photographs, and your asking price. Please note that we can only review submissions that include a stated asking price. Our team will guide you through the next steps of the evaluation process.

Relic and Rarity has a long-standing history of shipping valuable items safely and efficiently worldwide. While the vast majority of shipments arrive in perfect condition, in the rare instance of transit damage, please retain all original packaging and materials. Notify both your local Canada Post office and Relic and Rarity immediately so we can initiate the claims process. We’ll coordinate directly with the carrier to resolve the issue. All purchases are professionally packaged and shipped at no additional cost. If you wish to arrange additional insurance coverage for your shipment, please contact us prior to dispatch.

One of the most effective ways to secure exceptional artifacts for your collection is by gaining early access to our latest acquisitions. By creating an account with Relic and Rarity and subscribing to our email updates, you will receive exclusive, confidential notifications—free of charge. As a member, you will be among the first to learn about newly acquired items, including pieces tailored to your specific interests. 

Yes, all items offered by Relic and Rarity are guaranteed authentic. We are committed to providing only genuine, historically significant artifacts and antiquities, each thoroughly examined for authenticity, provenance, and historical importance. Our reputation is built on expert verification, transparency, and trust. When you purchase from Relic and Rarity, you are acquiring an authentic piece of history, backed by our firm guarantee of quality and legitimacy. 

Yes, Relic and Rarity offers professional valuation and appraisal services for a fee of $99 per item. You'll receive a comprehensive Assessment and Valuation Report, including an analysis of the item's origin, age, significance, and market value based on current trends. Whether you're preserving a family heirloom or preparing an item for sale, our expert team will provide accurate, confidential insights tailored to your needs. Expect your report within 7-10 business days.

Yes, all transactions on the Relic and Rarity website are 100% secure. 

We prioritize your security with advanced measures, including SSL encryption to protect your online transactions and credit card details, which are never shared outside our company. All orders are password-protected, and identity verification is required for password resets to ensure your account’s safety.

Additionally, we are PayPal Verified, meaning we’ve passed PayPal’s strict authentication process. All transactions benefit from PayPal’s advanced security features, including encryption, fraud detection, and comprehensive buyer protection. When you shop with Relic and Rarity, you can do so with full confidence, knowing your payments are safe and your purchases are protected by one of the world’s most trusted payment platforms.

Yes, but it is the buyer’s responsibility to ensure that items can be legally imported into their country. While all shipments are properly declared for smooth customs clearance, we cannot be held responsible for any additional fees, delays, or seizures imposed by customs in your country. We recommend consulting your local customs or regulatory agency to confirm any import restrictions or requirements. Relic and Rarity guarantees a legal export from Canada and takes every precaution to ensure safe and prompt delivery.

At Relic and Rarity, we are pleased to offer free worldwide shipping on all orders, with no additional shipping fees applied at checkout, regardless of destination.

Please note that customs duties, taxes, or other import fees may apply depending on your country’s regulations, and these are the responsibility of the buyer.

If you require insurance coverage for your shipment or would like to arrange special shipping accommodations, please contact us prior to dispatch at Shipping@relicandrarity.com, and we will be happy to assist you.